Terms of exchange and return

If you have any questions, you can contact us by e-mail: chilloutplanetshop@gmail.com

Product exchange

If you do not match the size of the product, we can exchange it for another. In this case the cost of transportation is paid by the Customer. Also, the exchange of goods is possible if the product has a manufacturing defect (shipping costs are paid by ChillOutPlanetShop). In order not to make a mistake with the size, please carefully read the size chart of our products.

Returns

Returns are issued only if the product was purchased on our websites https://chilloutplanet.shop/, https://chilloutplanetshop.company.site/ or in our social networks.

In accordance with the "Rules of sale of goods by remote method (approved by the RF Government Decree of September 27, 2007, N 612)," you may refuse goods of proper quality at any time before receipt, at the time of delivery by courier, as well as after receipt within seven (7) calendar days.

If you cancel your order at the time of delivery or refuse goods of proper quality at the time of delivery, the cost of delivery on the order will not be refunded.

Return of the goods of proper quality is possible if the goods were not used and preserve their trade dress (including all internal labels and factory labels), consumer properties, as well as in the presence of a document confirming the fact and conditions of purchase. Dirty, washed or spoiled product cannot be returned.